ORDERING PROCESS

Immediately after placing your online order, you will receive an email notification that we have received your order. You will receive instructions on how to send us your artwork and an order number. Save this number and include it with all communications regarding your order. Your order will be checked for product availability, artwork problems, delivery times, and any other items that might affect the production of your order. Here's how it works:

1) You send us the order (or inquiry) and email us the artwork (if you don't have art, we do the graphic).
2 We send you your final totals, with shipping, and instructions on how to send us payment information.
3) We send you a proof of a graphic for approval.
4) You approve the graphic, giving the go-ahead to proceed.
5) You get confirmation that order has begun

Your order is not “in” until you acknowledge the proof and approve the order for go-ahead.

Your credit card is not charged until all of this has taken place.

CUSTOMER RESPONSIBILITIES

It is important that customers understand their responsibilities to properly communicate deadlines and imprint requirements.

PAYMENT INFORMATION

First-time orders from wedding-supplies.com require payment in full. We recommend that you use a credit card, but you may also use a company check or money order.

SHIPPING INFORMATION

wedding-supplies.com will make every possible effort to ship your goods in the most economical way given your in-hands date. Most orders will take 10-15 BUSINESS days to produce.

All orders are shipped FOB from the factory. wedding-supplies.com guarantees that your order will leave the factory on or before the ship date specified on our Order Confirmation. We cannot be responsible for goods lost or delayed by common carrier, international or US Customs departments or by “acts of God”.  All goods become customer’s property at the time they are accepted by the carrier.

ART SPECS

Artwork should be emailed to us immediately after you send an order.

Include your order number, name and phone number with the graphic so we know which order it goes with and can contact you if there are questions.

Allowable Image Formats:
The very best is Adobe Illustrator in PC format. Version 8.0 or earlier (.ia or .eps format). This is professional art and we don't expect everyone to be able to provide graphics in this format.

CorelDRAW - convert files into .eps before sending

In Illustrator, all fonts should be converted to outlines.

Other okay formats: .JPG, .TIF, .BMP, .GIF, are all acceptable but they must be large high resolution files (400 dpi or more). Images pulled off of websites are usually too poor quality and may incur a small re-draw charge. If all you have is a web graphic, send it to us and we'll see what we can do. Some

Not Recommended: Pagemaker, ClarisWorks, Microsoft Word, Powerpoint, etc.... When you send in these formats you are assuming that we have the same fonts you used. Otherwise, when we open these files, other fonts are substituted and what we see is different than what you sent. Better to fax the page to 510-217-4219 and send us the original image file that you imported into the program. We can still accept these formats and sometimes it's better than nothing.

Sketches and Drawings: We can create your idea from a sketch ...usually for a nominal fee. Just fax or email the sketch.

Sizing: Unless otherwise requested by you, we will imprint the image to the size that looks best, or is the largest we can on a particular item.

Proofs: Once we have finished your graphic, we'll email you a proof so you can review it before we begin your order.

Mailing Artwork - Send to:
Idea Express, Inc
wedding-supplies.com
Graphics Coordinator
11684 Ventura Blvd. Suite 867
Studio City, CA 91604